Last updated: May 2025
This Refund Policy is issued by Internet Marketing Training Service and Trading Company Limited (operating under the brand name “THE EPOCH MEDIA“).
At THE EPOCH MEDIA, we are committed to providing high-quality digital products, including eBooks and publications. Please read our refund policy carefully before making a purchase.
1. Digital Products
All of our products are delivered digitally and made available for instant download. Because of the nature of digital goods, we generally do not offer refunds once a purchase is completed.
2. Exceptions
Refunds may be granted under the following circumstances:
- The file is corrupted, incomplete, or fails to download.
- A duplicate payment was made by mistake.
- The wrong product was delivered due to a system error.
In such cases, please contact us within 7 calendar days of purchase at [email protected] with proof of your issue. Our support team will review your case and respond promptly.
3. No Refunds for Change of Mind
Refunds cannot be issued simply for a change of mind, preference, or if you failed to read the product description before purchasing.
4. How to Request a Refund
To request a refund, please send an email to [email protected] with:
- Your order number
- The email address used for purchase
- A description of the issue
If your refund request is approved, the refund will be processed back to your original payment method within 7–14 business days.
5. Contact Us
For any questions about this Refund Policy, please contact:
📧 [email protected]
📌 Internet Marketing Training Service and Trading Company Limited (THE EPOCH MEDIA)
